Shipping Policy

Shipping

We deliver to all and any postal address around the world and we generally use courier companies like DTDC, IndiaPost etc for India develiver.  Outside India customers can only purchase E-Books online. Printable copies are only solid within India.

Please note that all the products will be shipped from 3, Deb Kamini Debi Lane, Dakhineswar, District: 24 Parganas(North), West Bengal, India - 700076.

Calculating Cost

Shipping is free across India.

Delivery Time

We generally ship across India within 3-5 Days from the date of order. Some item(s) are also shipping within 1-2 days depending on the availability.

Transit Risk

KREATION ships all parcels as fully insured at no extra cost to customers. If the courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But KREATION will not be responsible for lost and stolen packages or any full or partial damages to the package after the product is delivered to the shipping address by the postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company website details along with the expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

Tracking numbers for orders shipped might take 48 business hours to become active on the courier websites.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to order@kreationindia.com and the needful will be done.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception have to bear the cost of any such penalties and/or fees, not KREATION. Please make sure that your shipping address is 100% correct.

In the event of a reshipment of the same order, customers will be responsible for paying re-shipping charges for the reshipment, KREATION will not bear the charges.

Time to Ship

Products ready with us are generally shipped within 5-7 days or earlier from the date of order. Some products if unavailable shall be shipped within 15-20 days after remanufacturing. In such cases, customers are informed via email. 

Delay in shipping

Time to ship mentioned on our website against each item are indicative and approximate only and sometimes due to situations beyond our control, delays may occur as many of our products are handmade. We expect this understanding from our customers. If, for any reason, there is a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail. If the customer is unwilling to accept this kind of delay for his order,in such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions.

GST / VAT & Custom Duties

Customers are responsible for any GST  / VAT/ customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.