Return, Replacement and Refund

At KREATION we believe in keeping our customers happy. Our return policies are created with you in mind and ensure that you are satisfied every step of the way.

Guidelines on Returns

To return any product

1) Always email us first if you have a problem on order@kreationindia.com
2) Always be sure to report your problem within 24 hours of receiving the item in question
3) Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and a refund or replacement shall be given on such items. NO RETURN Policy applies to products which are delivered instantly over email like the products under the E-Book Category.
4) Be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
5) Always return your items using registered airmail/courier.
6) Shipping cost for return item should be borne by the customer.
7) Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
8) We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9) Always send by registered courier and keep the tracking number with you until the item is received by us. KREATION won't be responsible for the non-delivery of the returned item for any unwanted situation or mishap by the designated courier.
10) Please mark the items as defective returns and not for sale and declare a low nominal value.

Refund

After purchase, that product will not be refundable. But for products with manufacturing defects or damage, or the wrong product, just email us at order@kreationindia.com or call us at +919830268698 with your order no. and product details.|
No Refund Policy applies to all products which are delivered instantly over email/link download example for products under the E-Book Category.
Please note that a refund will be issued only if we find the product delivered was damaged from our end. In case of any damage to the product at the customer’s end, we are not liable to provide any refund.
After we receive the product back at our warehouse we will initiate the refund of your money within 7 business days. The money will be credited back to your payment method. We can also credit the amount to your Bank Account but in such case, we will require Account Number, Account Holder Name, Bank Name, Branch Name and IFSC Code.

Replacement Terms

On receiving a defective product: 
You can return your product for replacement in case of damaged products, expectations not met, or any such relevant reason.
E-mail us at order@kreationindia.com with the Order Number and Product number along with the reason for requesting a replacement.
You shall receive an acknowledgement e-mail from us within 2-3 business days.
Do not return any product without confirmation of acceptance from our end.
In case for any reason we are unable to resend you the original product, we will refund back the full amount.
If an alternate item is not selected within 7 business days of receiving the e-mail from us, we will initiate the refund procedure. Kindly note, that you will receive a full refund.
Any extra shipping cost for returning the item to us in India or abroad is to be paid by the customer.
In case you are returning the product due to alteration and manufacturing errors at our end, we do not charge you for the same and we shall refund the shipping charge as well.

Cancel an Order

After you have made the payment we will try to send the product(s) to you as soon as possible. If you want to cancel your order then email us at order@kreationindia.com or you can call us at +919830268698 as soon as possible. The product once shipped cannot be cancelled. If your order is eligible for cancellation and is cancelled, you will receive the total amount paid by you. The amount shall be refunded in the same mode as your mode of payment i.e. if you paid by a credit card, the money will be refunded to the same credit card. The refund shall take 7 to 10 working days to process depending on our payment gateway.

E-books once purchased cannot be cancelled as they are delivered instantly by email. You can download an E-book from our platform as well. 

Availability of products

We bring our customers only the latest and most exclusive products. Our products are manufactured by publishing partners and are purely original. In fact, most of our handloom products take 15-20 days to make one piece and the production of these unique-- one-of-a-kind pieces, is limited due to various reasons. Though we continuously aim at delivering the exact order products to you, there are times when we aren’t able to fulfil some of your needs due to the unavailability of the product at the warehouse. This happens mainly when the products are sold out or are out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions.